The art of communication, however, is not only about how to express our thoughts, but also the ways of listening, empathizing, encouraging, or influencing. This action is not automatic but requires thought and training to ensure the message delivered gets the desired response. In the meantime, we also recommend you to find out more about online lead management.
Learn these five techniques to improve communication in your business management:
1. Be positive
Communication can be positive or negative – depending on your choice. This can be through verbal communication and body language. Listeners will feel our negative thoughts and feelings. When “bad words” are received and “tone goes up”, the desired results from each communication will change. Think before you speak.
Enthusiasm arises when someone is truly interested in what they are talking about. It is impossible to attract other people with thoughts or ideas when you are not even interested in your own thoughts. Make listeners interested in the joy of yourself. What if they are not interested? To find out how to make them feel interested! There are many things that are happening around you.
3. Don’t be humble
Do you want to be labeled as demeaning to others? Probably not; other people don’t want to. No one wants to be around someone who is arrogant and feels superior to others. When this is applied in business management, you can lose a lot of employees, customers, and colleagues. Most businesses cannot survive without these important things.
Effective communication cannot happen if you do not listen to what other people say. You might be right, someone else might be right, or you two might be wrong. If you don’t listen from someone else’s side, you will never know who is right or wrong … or both are right or both are wrong.
5. Be open minded
There is usually more than one opinion about anything, including when evaluating business ideas. Of course, you are free to have your own opinion, but effective communication also allows other people to be heard and considered. There may be space to exchange ideas or better solutions to a problem. Being open-minded does not mean that you lose your opinion; it’s just to look for and consider the best choices for whatever you are talking about.